1. Introduction
At Amia, we believe in the quality and care with which each product is created. We want you to fully enjoy your experience, which is why we share our returns and refunds policy in a clear and simple way.
2. Physical Products (candles, capsules, printed books, physical tools)
Shipping Costs: the customer is responsible for return shipping costs, except in cases of defective products or shipping errors.
Return Request Period: you may request a return within 14 calendar days after receiving your order.
Conditions: the product must be in its original packaging, unused, and in perfect condition.
Return Process: please email info@amiaesbienestar.com with your order number and photos of the product. We will send you detailed instructions on how to return the item.
Shipping costs: the customer bears the cost of return shipping, except in the case of defective products or shipping errors.
3. Digital Products (ebooks, digital journals, downloadable content)
If you experience any technical issues accessing your digital file, please contact us and we will assist you.
Due to the nature of digital products, returns and refunds are not accepted once the download has been completed.
4. Personalized Products
Personalized products (for example: embroidered towels with phrases, special editions with names, etc.) are non-returnable and non-refundable, except in cases of manufacturing defects.
For any return request related to personalized products, a receipt or proof of purchase is required.
Please do not return your purchase to the manufacturer.
5. Refunds
- Once your return is received and inspected, the refund will be processed within 5 to 10 business days, using the original payment method.
- If the refund does not appear in your account after this period, please contact your bank or payment provider.
- If the refund still does not appear, feel free to contact us and we will gladly assist you.
6. Contact
If you have any questions or would like to initiate a return or refund process, please contact us at info@amiaesbienestar.com.
You may also use the contact form available on our website.